Phone lines back up again, 5 hours and 59 minutes after reporting they were down (with a 6 hour contractual fix time!) - normal service resumes!
“David is very proactive. Before he took over we had a list of things which needed doing, but he sorted it out quickly, managing the contractors to ensure a good standard. He has helped us to reduce our service charge while getting work done. He keeps us informed and has the confidence of all the directors.
“David is very good, very polite and very professional. He is reliable, thorough and you can take him at his word. We experienced a leak from the apartment above – while we were on holiday – and he was extremely efficient and organised in an emergency situation.”
“We had to put up the maintenance fees to rectify some major problems and David was extremely helpful in getting in touch with all the residents to explain. He dealt with the contractors extremely well, he is very easy to talk to and responds immediately to any problems. He is on the ball all the time.”
“David is very proactive and treats all the apartment owners as valued clients, he’s got a really good manner with people. He’s ensured, when contractors are on site, they treat the apartment owners with respect. He is almost as keen as we are to see our home retain its character and to ensure it continues to be a nice place to live.”
“I have been consistently impressed by my interactions with PMS in terms of the team’s flexibility and helpfulness, so thank you for your contribution in continuing this good experience.”
“PMS are definitely one of the best property management companies I’ve dealt with. I’ve always found the people I’ve dealt with very down-to-earth, they do the job and they are so helpful. Terry Tartellin in PMS’ Legal Services department has spent many hours doing far more than he should have done to help us.
When we started working with PMS in 2013 we were in a dire financial and management situation. PMS developed a five-year rescue plan, and all the Radford Court leaseholders are pleased with what PMS has achieved. There’s been a great pace of work. Dean Everett and Daniel Malone have both been instrumental in completely turning our situation around.
“Claire is very open and transparent, and is able to make a quick assessment of what needs to be done. She is very honest and we can rely on her to get us the best possible deal.”
“I’m really impressed at how rapidly our problem has been handled.”
“I just wanted to send you a note to thank you so much for your help with Kingsmead House. You’ve been a pleasure to deal with, very refreshing.”
“As always I appreciate your hard work and the effort you put in to make our development a nicer environment to live in. You have been a great help to me.”
“Claire is absolutely wonderful. Nothing is too much trouble, she follows things up immediately and gets back to me really quickly. She deals with problems or difficult people very calmly.”
“Claire has been very hands-on. A lot of agents don’t want to leave their offices, but she will always make the effort. Claire has spotted things that need attention which we hadn’t seen, and dealt with every issue.”
“Claire always goes above and beyond, she’s always there at the end of the phone or replying to emails, she always gets back to you and does her best to resolve everything. She is always trying to help us.”
“Claire is very tenacious, resourceful and incredibly knowledgeable, all the leaseholders have respect for her. She deserves recognition as she is so different from any other agent I’ve experienced. You have to trust your managing agents to work in your best interests, I could move to Australia and still be confident that everything would be done.”
“I have always found PMS to be reliable in their services to (our) residents. I would recommend PMS to friends or colleagues searching for a company to support their properties.”
“Since dealing with PMS I have found them to be extremely professional and efficient. I have no hesitation in recommending PMS to any organisation or individual looking for a proactive and professional Property Management Company.”
“PMS achieved more with our development in their first eight months of management than the last two agents did in five years. Both I and my fellow Directors are looking forward to working with this conscientious company for the foreseeable future.”
“So much progress has been made from where we were in 2009 and I have complete trust in PMS with them managing our site.”
Did you know?
PMS Managing Estates are registered with the ‘Property Ombudsman’
As part of our ARMA-Q accreditation, we are registered with the Property Ombudsman. Should anything go wrong, you are entitled to redress through this scheme. If you are with a Managing agent not registered with an Ombudsman scheme and something goes wrong,
We have our own Legal services team
PMS have two former practising conveyancing executives as part of our internal Legal Services Team. Whilst we don’t offer legal advice, we do offer guidance on Landlord and Tenant matters where other Agents would need to refer you solicitors,
We have worked with the ‘big boys’ in the industry
PMS have provided management services on new-builds to Barratt, Taylor Wimpey, Persimmon, Crest Nicholson, Bovis Homes, and Redrow. Locally based developers are our lifeblood, however, Essex-based regional developers like Knight Developments, Vaughan and Blyth,
The PMS New Business Team can transfer management of your block from another agent in as little as a week
We have a dedicated New Business Team who liaise with your outgoing agent to get management up and running as smoothly and swiftly as possible.
PMS actively exploit economies of scale for their clients
If we take over management of your block in an area that we already cover, we will give you the option of using contractors who may be able to offer economies of scale,
We are aware of our responsibilities to our community
PMS are conscious of their social responsibility; we are sponsors of several locally based schemes, including The Colchester Youth Awards and are proud sponsors of Alice Kinsella a Colchester born athlete who will be representing Team GB at the 2020 Olympics in Tokyo.
PMS Managing Estates are always trying to save you money
PMS embarked on an exercise using a utility procurement firm, Argent, in 2016 to save in excess of £39,000 in electricity costs for its clients.
Your service charge monies are protected
As PMS are regulated by the RICS, all service charge monies (which are held in trust anyway) are protected by the RICS Client Money Protection Scheme. Up to £50,000 in cover is offered to our clients, completely free of charge,
PMS actively promote regulation of our industry
Our Chairman, Terry Sutton, organised a meeting in July 2016 with Bernard Jenkin, MP for Harwich and North Essex, and Will Quince, MP for Colchester to urge them to support changes in the law to regulate the residential Block Management industry.
PMS Specialise in property management and nothing else
PMS Leasehold Management successfully rebranded in 2016, separating the business into two distinct entities in an effort to streamline its property management services to customers. PMS Leasehold Management Limited still holds a portfolio of Freeholds in Essex,
The PMS Group of Companies was originally called Property Management Services (Colchester) Limited when it was incorporated in 1987 – we changed the name of the Company in December 2001 as our portfolio was expanding at such a rapid rate to areas other than Colchester.