We’re registered with an Ombudsman scheme

PMS Managing Estates are registered with the ‘Property Ombudsman’
As part of our ARMA accreditation, we are registered with the Property Redress Scheme.  Should anything go wrong, you are entitled to redress through this scheme.  If you are with a Managing agent not registered with an Ombudsman scheme and something goes wrong, you will be at the mercy of their complaints procedure, if they even have one.