Dedicated staff at Colchester-based PMS Managing Estates have been shortlisted in the inaugural Association of Residential Managing Agents (ARMA) ACE Awards.
Long-serving Senior Property Services Manager Sue Harness, 63, who provides round-the-clock emergency cover supporting more than 6,500 landlords and tenants, is shortlisted for the Unsung Hero Award.
The Awards were introduced to celebrate excellence and exceptional achievement by the UK’s leading residential managing agents and the work of their staff in improving the lives of leaseholders across the county.
Terry Sutton, Founding Director of PMS Managing Estates, which looks after almost 160 developments across East Anglia, Crawley, London and Hertfordshire, said:
“PMS is celebrating our 30th anniversary next month, and being shortlisted for these two important awards recognises the excellent customer service given by our dedicated staff.
“Sue is committed to giving the best possible service and getting the best deals for our customers, reflecting PMS’ goal to become the most successful managing agent in East Anglia and the Southeast, and our drive to professionalise the property management industry.”
Sue Harness, who has worked for PMS for 15 years, leads the Property Services team which exploits economies of scale to secure the best deals for customers. Uniquely, she also provides emergency cover overnight and at weekends, dealing calmly with any problem faced by distressed leaseholders and tenants, from leaks and lockouts to floods and even fires.
Sue said: “I’m really honoured and chuffed to be shortlisted, it’s a team effort and I couldn’t do my job without the support of the Property Managers and contractors. I really enjoy dealing with all the different clients, and try to put myself in their situation when dealing with any problems, whatever the time of day or night.”
The ARMA Ace Awards shortlist was drawn up following a rigorous judging process by a panel of independent judges. Winners will be announced at an Awards Ceremony in London on 7 July.
Dr Nigel Glen, ARMA CEO, said: “The quality of entries has been outstanding, setting the standard for companies that wish to be recognised for achieving excellence, best practice in their field, and ultimately leading to the improvement in the lives of leaseholders.”